The following list describes the fax status and error messages.
A new fax has arrived for [UserID] from remote ID: [RemoteID]
Another user has designated you to be their alternate for notification and they have received a new fax.
A new fax has arrived for [UserID] which hasn't been viewed or printed
A member of the group for which you are the fax administrator or alternate administrator has received a fax and has not viewed or printed it within one hour of receipt.
A new fax has arrived from remote ID: [RemoteID]
You have received a new fax. You will continue to be notified for one hour (or other period specified by the administrator). If you do not view or print the fax, your group's administrator will be notified. If he or she does not print the fax, your group's alternate administrator will be notified.
An outgoing fax is ready for previewing
The fax that you requested to be held for preview has been processed by the fax server and is waiting in your mailbox. You must release it to start the sending process.
Answer tone detected
The fax server could not connect with the remote (receiving) fax machine due to communication errors between the receiving fax machine and the fax server.
Bad FCS Information
Incorrect information was entered on the cover sheet.
Bad Formtype
You have specified an overlay form that does not exist or is corrupt.
Bad Phone Number
You entered an incorrect or nonexistent fax phone number.
Bad Signature Code
The code that identifies the signature file is not recognized, because it is corrupt or it does not exist.
Call answered before one full ring
The fax server did not receive a normal-length ringback signal from the phone service provider.
Can't access scans
The fax server can't access the documents you scanned with the scanner.
Carrier not detected
The fax server did not detect a dial tone when it tried to dial out.
Command time exceeded
There are timing-related errors, possibly when the fax card waits for or sends a command (T30 protocol handshaking commands) and doesn't get a response within a given period or time.
Command time too short
There are timing-related errors, possibly when the fax card waits for or sends a command (T30 protocol handshaking commands) and doesn't get a response within a given period of time.
Command timeout
There are timing-related errors, possibly when the fax card waits for or sends a command (T30 protocol handshaking commands) and doesn't get a response within a given period of time.
Communications-line failure
The fax card was unable to make a valid connection with the remote (receiving) fax machine.
Conversion Failed
The fax server was unable to convert the document to Group III format.
Dial failure or no dial tone
The fax server cannot detect a dial tone, because there is a problem with the phone line or the fax card is configured incorrectly.
Duplicate
The fax is a duplicate. It has been forwarded to you by another user.
Equipment busy tone detected
The phone line of the remote (receiving) fax machine is busy.
Fax Discarded
The fax server threw the fax away. Contact your administrator.
Fax number busy
The fax server has tried to send the fax the required number of times, and each time the phone number was busy. The default value is 5 tries.
Fax to [Name] abandoned, too many retries
The fax server will try to successfully send the fax a specified number of times (determined by the administrator) then quit trying. The default value is 5 tries.
Fax to [Name], [Error]
The outgoing fax encountered the error listed. (See the error listed for more information.)
FCS Create Failed
The cover sheet of the fax could not be created due to a corrupt or incompatible cover sheet.
Function not implemented
An operation was attempted that is not currently supported by the fax card software.
G2 Fax Machine
You have attempted to send a fax to a Group II machine, rather than a Group III machine.
Held for Preview
The fax is held for your preview before it will be sent. You must release the fax to start the sending process.
Human Answered
The fax server detected an unknown sound after it dialed the fax number. The unknown sound could be a human voice, a recording, or line noise.
Illegal line number
You have attempted to send a fax on a fax channel that does not exist.
Illegal option in call
This error could occur if an invalid parameter is given for one of several different commands, including LOG, DEBUG, XFER, and SEND.
Illegal parameter value
This error could occur if an invalid parameter is given for one of several different commands, including: LOG, DEBUG, XFER, and SEND.
Illegal Sig. Use
You have included a signature file in the fax that you are not authorized to use.
Imaging error encountered, fax abandoned
The fax server was unable to convert the document to Group III format for transmission, and so it quit trying.
In Conversion
The fax server is converting the document to fax format for transmission.
In Validation
The signature or billing codes in the fax are being validated against the fax database.
Info Not Complete
Some of the required sending information is missing from the fax.
Initial Processing
The fax server is checking the document for embedded codes and calculating the number of pages in the fax.
Invalid Billing Code
You have entered a billing code that is incorrect or does not exist.
Invalid Embedded Code
You have included a misspelled, incomplete, or nonexistent embedded code in the fax.
Line in Use
The fax server was not able to send the fax, because there were no outgoing phone lines available.
Loop current detected
When the fax server attempts to go off-hook to send the fax, it finds that the phone is already off-hook. This can occur when two devices are sharing a phone line and attempt to use it at the same time. It might also be a fax card configuration error.
Loop current failed
The fax card detected current on the line, but it did not detect a valid value for LOOP CURRENT.
Loop current not detected
The fax card was looking for LOOP CURRENT before it attempted to dial the fax number but didn't find any.
Network congestion detected
The network may be running inefficiently and causing traffic, or an invalid fax number may have been dialed.
Network high and dry (no ring)
The fax card does not detect any type of telephone interface available. This is a very serious error; contact your fax administrator immediately.
No Answer at Fax #
The fax machine at the receiving end didn't answer, or a wrong number was dialed.
No answer tone detected
The phone is ringing at the destination, but the fax machine is not answering within the specified time. This is especially prevalent in international calling when it can take up to a minute to connect to the remote (receiving) fstation.
Non-G3 Modem Detected
The fax server has detected a non-Group III fax modem on the remote (receiving) fax machine and cannot communicate with it.
OCR error
An error occurred while a document was being sent to or in processing by the OCR Module.
OCR in process
The fax has been queued and is being processed for optical character recognition (OCR) by the OCR Module.
OK
The fax server has successfully sent the fax over the phone lines. This does not guarantee successful receipt of the fax at its destination.
One of your outgoing faxes needs attention
Some of the required sending information is missing from the fax.
P2 was not detected at the end of training
There is a performance problem with the fax server and the number of fax cards that it contains.
Phone Line Problems
There is a problem with the phone lines at the fax server.
Poor Quality
There was too much line noise for the fax to be transmitted correctly. The fax may have been sent, but it may be difficult to read.
Printing
The fax is printing.
Printing Error
An error occurred while the fax was printing.
Protocol reject message
This is a generic protocol error code that could have several meanings. In general, the fax card in the fax server is having difficulty communicating with the remote (receiving) fax machine, because it isn't getting the signals it expected.
Protocol timeout
This is a generic protocol error code that could have several meanings. In general, the fax card in the fax server is having difficulty communicating with the remote fax machine, because it isn't getting the signals it expected in the appropriate time frame.
Queued for OCR
The fax has been queued and is waiting for the OCR Module to convert it using optical character recognition (OCR).
Queued for Printing
The fax has been queued and is waiting to be printed.
Ringback signal detected
A ringback signal was detected when it should not have been. This may be due to interrupting a call in process on a shared line or could be caused by noise on a T1 phone line.
Ringback, but no answer tone
The phone rang at the destination, but it was never answered. This might be because the receiving fax machine is off-line or unable to receive faxes.
Ringback, then busy condition
The fax number that was dialed went off-hook and then went on-hook very quickly, generating a fast busy signal.
Scheduled for Send
The fax was successfully converted to fax format and is now being sent to the fax server to await sending. If you specified a date and time to send the fax, the fax server will wait to send it then.
Scheduling Failed
The fax was converted correctly, but it couldn't be correctly queued to be sent.
Sending
The fax server is transmitting the fax.
Sending fax to [Name] at [FaxNumber]
The fax is being sent to the name and fax number specified.
Sig Needs Authorization
You must be authorized to use the signature file that is included in the fax.
Thermal Record
For the fax history record, the fax was manually recorded as sent or received on a conventional fax machine.
Training Algorithm detected FSK
There is a performance problem with the fax server and the number of fax cards it contains.
Training Algorithm found on PN
There is a performance problem with the fax server and the number of fax cards it contains.
Tx/Rx Error
The receiving fax machine was experiencing difficulties or excessive line noise.
Unknown Error
Undetermined error.
Unknown Error Code
Error condition is not known.
Unknown Status Code
An unknown status code has been returned to the fax server from the fax card.
Voice response to call
The fax server detected a sound that it didn't expect after it dialed the fax number. The sound could be a human voice, a recording, or line noise.
Waiting for Conversion
The fax server is busy with another process and has queued the fax to be converted.
Waiting to be Sent
The fax is waiting to be scheduled for faxing.
Your fax has been successfully sent to [Name] at [FaxNumber]
The fax was successfully sent over the phone lines. This does not guarantee successful receipt of the fax at its destination.
Your outgoing fax contains an invalid billing code
You have either not entered a required billing code or entered one that does not exist.